Service Policy

1. Service Overview

At Urban Pocket Case, we are committed to providing exceptional service for all your Android phone case needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@urbanpocketcase.com
• Phone: +1 (514) 528-7164
• Address: 5069 Rue Resther, Montréal, QC H2J 2V9, Canada

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM EST
• Saturday: 10:00 AM - 4:00 PM EST
• Sunday: Closed

3. Case Repair Services

3.1 Available Services

• Phone case component replacement
• Surface restoration
• Protective coating renewal
• Corner and edge repair
• Color touch-up and refinishing
• Button and port cover replacement

3.2 Service Timeframes

Standard repair services typically require:

• Assessment: 1-2 business days
• Minor repairs: 2-3 business days
• Major repairs: 5-7 business days
• Custom modifications: 7-10 business days

4. Warranty Services

4.1 Standard Warranty

All new cases purchased from Urban Pocket Case come with:

• 30-day satisfaction guarantee
• 90-day warranty against manufacturing defects
• Free component replacement for missing pieces (reported within 7 days of purchase)

4.2 Extended Warranty

Optional extended warranty services include:

• 12-month extended protection
• Priority repair service
• Free replacement of worn components
• 20% discount on future repairs

5. Custom Services

5.1 Case Customization

• Custom color applications
• Pattern and texture modifications
• Custom storage solutions
• Special finish treatments
• Additional protection features

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Free
• Detailed assessment: $15
• Expert consultation: $30

6.2 Repair Costs

• Minor repairs: $20-35
• Major repairs: $35-75
• Custom work: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all repairs
• Quality testing before return
• Photographic documentation of repairs
• Satisfaction guarantee on all services
• Follow-up quality checks

8. Service Requests

8.1 How to Request Service

1. 1. Contact our support team via phone or email
2. 2. Describe the service needed
3. 3. Receive a preliminary assessment
4. 4. Schedule service appointment if needed
5. 5. Approve service quote

8.2 Required Information

• Case model and manufacturer
• Purchase date and location
• Detailed description of issues
• Photos of damaged components
• Preferred service timeline

9. Service Guarantees

We stand behind our services with:

• 30-day warranty on repairs
• Satisfaction guarantee
• Price match on comparable services
• Professional workmanship
• Genuine parts and materials

10. Updates to Service Policy

Urban Pocket Case reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.