Our return policy extends to 30 days from the delivery date. After this period, we cannot offer refunds or exchanges. For your protection, please retain your proof of purchase and original packaging until you're completely satisfied with your product.
We accept returns on products shipped by Urban Pocket Case in the following cases:
The following items cannot be returned:
Email us at ask@urbanpocketcase.com with your order number and return reason. We'll provide you with a return authorization and shipping instructions.
Carefully pack the item(s) in their original packaging with all accessories and documentation. Include your order number and return authorization.
Send your return to:
Urban Pocket CaseUpon receiving your return, we'll inspect the item(s) and notify you about the status of your refund. We strive to process all returns within 2-3 business days of receipt.
Approved refunds will be processed to your original payment method:
Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped or defective product).
For orders containing multiple items, we will only process refunds for the returned items, not the entire order. Each item will be inspected individually to determine refund eligibility.
We offer exchanges for items of equal value within the 30-day return period. For exchanges with price differences:
For any questions about returns or refunds, please contact our customer service team: